Privacy Policy

In addition to our Terms and Conditions, skillmaster Academy respects your privacy and is committed to protecting it. This Privacy Policy (the "Policy") explains the types of information collected by skillmaster Academy when you use our website and services, how we collect, use, share and store such information, and also explains the rationale for collection of such information, the privacy rights and choices you have regarding your information submitted to us when you use our services.

Table of Contents:

A. General

For ease of reference, use of the terms "skillmaster Academy", "we", "us, and/or "our" refer to skillmaster Academy and all of its affiliates. Similarly, use of the terms "you", "yours" and/or "User(s)" refer to all users of our website and services.

Our services are governed by this Policy, Terms and Conditions, and any other rules, policies or guidelines published on our website as applicable to you. Please read this Policy carefully prior to accessing our website and using our services. By accessing and using the website, providing your Personal Information (defined below), or by otherwise signalling your agreement when the option is presented to you, you consent to the collection, use, disclosure, sharing and storing of information described in this Policy and any other applicable terms.

If you have any questions about this Policy, please contact us at support@skillmasters.co.in.

B. Applicability

This Policy applies to all Users of our website and services. We have taken reasonable precautions as per applicable laws and implemented industry standards to treat Personal Information as confidential and to protect it from unauthorized access, improper use or disclosure, modification and unlawful destruction or accidental loss of the Personal Information.

C. Access

You may be allowed to access and view our Website as a guest and without creating an account or providing any Personal Information. However, to have access to all the features and benefits on our Website, you may be required to first create an account. To create an account, you may be required to provide certain Personal Information as may be required during the time of registration and all other information requested on the registration page.

D. Use of the Website/Services by Children

To register on our Website you must meet the minimum age requirements (typically 18 years). If you are a minor (under 18 years of age), then you may not register on the Website, and only your parent or guardian can register on your behalf, agree to all applicable terms and enable access to you under their guidance and supervision.

While some of our Services may require collection of a child's Personal Information, we do not knowingly collect such Personal Information from a child and assume that information has been provided with consent of the parent/guardian. If you are a parent/guardian and you are aware that your child has provided us with any Personal Information without your consent, please contact us at support@skillmasters.co.in. If we become aware that we have collected Personal Information from a child in the absence of parental consent, we will take steps to remove such information from our servers.

E. Controllers

skillmaster Academy is the controller of Personal Information that it collects and processes in connection with the use of the Website and the provision of our Services.

F. Personal Information

"Personal Information" shall mean the information which identifies a User i.e., first and last name, identification number, email address, age, gender, location, photograph and/or phone number provided at the time of registration or any time thereafter on the Website.

"Sensitive Personal Information" shall include (i) passwords and financial data (except the truncated last four digits of credit/debit card), (ii) health data, (iii) official identifier (such as biometric data, aadhar number, social security number, driver's license, passport, etc.), (iv) information about sexual life, sexual identifier, race, ethnicity, political or religious belief or affiliation, (v) account details and passwords, or (vi) other data/information categorized as 'sensitive personal data' or 'special categories of data' under applicable data protection laws.

Usage of the term 'Personal Information' shall include 'Sensitive Personal Information' as may be applicable to the context of its usage.

We request you to not provide skillmaster Academy with any Personal Information unless specifically requested by us. In the event you share with skillmaster Academy any Personal Information without us having specifically requested for the same, then we bear no liability in respect of such Personal Information provided by you.

G. Information We Collect

We only collect information about you if we have a reason to do so—for example, to provide our Services, to communicate with you, or to make our Services better.

We collect this information from the following sources:

Information we collect from You:

  • Basic account information: In order to access certain features of the Website, you may need to create an account and register with us. We ask for basic information which may include your name, an email address, state of residence, country, and password, along with a username and phone/mobile number.
  • Public profile information: We may also collect certain additional information from you to enable creation of your public profile, if applicable, on the Website.
  • Information when you communicate with us: When you write to us with a question or to ask for help, we will keep that correspondence, and the email address, for future reference; this may also include any phone/mobile numbers if you have provided us the same as part of your communication.
  • Information related to location: You may also choose to provide location related information, including but not limited to access to GPS, which will enable us, with your consent, to offer customized offerings for specific services where location data is relevant and/or applicable.

Information we collect automatically:

  • Device and Log information: When you access our Website, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.
  • Usage information: We collect information about your usage of our Website. We also collect information about what happens when you use our Website along with information about your device.
  • Location information: We may determine the approximate location of your device from your Internet Protocol (IP) address. We may collect and use this information to calculate how many people visit from certain geographic regions or to improve our Services.
  • Information from cookies & other technologies: We may collect information about you through the use of cookies and other similar technologies.

H. Basis of Collection and Processing of Your Personal Information

We collect and process your Personal Information based on the following legal parameters depending upon the nature of Personal Information and the purposes for which it is processed:

  • Consent: We rely on your consent to process your Personal Information in certain situations. If we require your consent to collect and process certain Personal Information, as per the requirements under the applicable Data Protection Laws, your consent is sought at the time of collection of your Personal Information and such processing will be performed where consent is secured.
  • Compliance with a legal obligation: Your Personal Information may be processed by us, to the extent that such processing is necessary to comply with a legal obligation.

I. How We Use and Share the Information Collected

We use/process your information in the following manner:

  • To provide Services on our Website: We use your information as collected by us to allow you to access the Website and the Services offered therein, including without limitation to set-up and maintain your account, provide customer service, and to resolve any issues with our Website.
  • To improve our Website and maintain safety: We use your information to improve and customize the Website and Services offered by us, including providing automatic updates to newer versions of our Website and creating new features based on the Website usage analysis.
  • To market our Website and communicate with You: We will use your information to develop a more targeted marketing of our Website, to communicate with you about our offers, new products, services or even receive your feedback on the Website.
  • To establish, exercise, or defend legal claims: We may process any Personal Information identified in this Policy when necessary for establishing, exercising, or defending legal claims, whether in court, administrative, or other proceedings.
  • To manage risk and obtain professional advice: We may process any of the Personal Information identified in this Policy to manage risk or obtain professional advice.
  • Consent: We may otherwise use your information with your consent or at your direction.
  • To Better Understand Our Users: We may use information we gather to determine which areas of the Services are most frequently visited to understand how to enhance the Services.

We share the information collected as per terms of this Policy only in the manner specified below. We do not sell or otherwise disclose Personal Information we collect about you for monetary or other valuable consideration.

  • Affiliates and Subsidiaries: We may disclose information about you to our affiliates, subsidiaries and other businesses under the same control and ownership, who need the information to help us provide the Services or process the information on our behalf.
  • Third-party vendors/service providers: We may share information about you with third-party vendors or service providers who need the information to provide their support services to us or you.
  • Legal Disclosures: We may disclose information about you in response to a court order, or other governmental request.
  • Business transfers: In the event skillmaster Academy undergoes any merger, acquisition, or sale of company assets, user information would likely be one of the assets that is transferred or acquired by a third party.
  • With Your Consent: We may share and disclose information with your consent or at your direction.

J. Cross-Border Data Transfer

Your information including any Personal Information may be stored, processed, and transferred in and to servers and databases located in India and other countries. skillmaster Academy may also store, process, and transfer information in and to servers in other countries depending on the location of its affiliates and service providers.

If you use our Website from outside India, your information may be transferred to, stored, and processed in India. By accessing our Website or otherwise giving us information, you consent to the transfer of information to India and other countries outside your country of residence.

K. Duration for Which Your Information is Stored

We will retain your information for as long as it is required for us to retain for the purposes stated hereinabove, including for the purpose of complying with legal obligation or business compliances.

Note: If you wish to exercise any of your rights to access, modify and delete any or all information stored about you, then you may do so by writing to us at support@skillmasters.co.in for any clarifications needed.

L. Your Choices

  • Limit the information You provide: You always have an option to choose the information you provide to us, including the option to update or delete your information.
  • Limit the communications You receive from us: You will also have the option to choose what kind of communication you would like to receive from us and whether you would like to receive such communication at all.
  • Reject Cookies and other similar technologies: You may reject or remove cookies from your web browser; you will always have the option to change the default settings on your web browser if the same is set to 'accept cookies'.

M. Your Rights

If you are a User, you may exercise any of the following rights by writing to us at the address noted in the 'Grievances' section below, and we will address your concerns to the extent required by the applicable law.

  • Right to Confirmation and Access: You have the right to get confirmation and access to your Personal Information that is with us along with other supporting information.
  • Right to Correction: You have the right to ask us to rectify your Personal Information that is with us that you think is inaccurate.
  • Right to be Forgotten: You have the right to restrict or prevent the continuing disclosure of your Personal Information under certain circumstances.
  • Right to Erasure: If you wish to withdraw/remove your Personal Information from our Website, you have the right to request erasure of your Personal Information from our Website.

N. Information Security

We work to protect the security of your information during transmission by using appropriate security protocols. We maintain electronic and procedural safeguards in connection with the collection, storage, and disclosure of Personal Information.

However, no form or method of data storage or transmission system is fully secure, and we cannot guarantee that security provided by such system(s) is absolute and that your information will not be accessed, disclosed, or destroyed in the event of a breach of any of our security measures.

It is important for you to protect your account against unauthorized access to or use of your password and to your computer and if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner, you must immediately change your password or inform us, so that we are able to help you stop or prevent such unauthorized access.

O. Promotional Communications

You will always have the option to opt out of receiving some or all of our promotional communications through the setting provided within the Website, by using the unsubscribe link in any email communications sent to you or by emailing support@skillmasters.co.in.

If you opt out of promotional communications, we may still send you transactional communications, such as service announcements, administrative and legal notices, and information about your account, without offering you the opportunity to opt out of these communications.

P. Modification to Privacy Policy

Our business changes constantly and our Policy may change from time to time. We stand behind the promises we make, however, and will not materially change our policies and practices making them less protective of customer information collected in the past without your consent.

Q. Privacy Grievances

If you have any questions about this Policy, wish to exercise your rights, have concerns about privacy of your data or any privacy related grievances in respect of the Website, then please register your complaint with a thorough description via email to support@skillmasters.co.in or via a registered post to the below address:

skillmaster Academy
SCO 56-57, Sector 17D,
Chandigarh 160017,
India.

Privacy Policy Version 1.0
Last Updated on March 9, 2025